Refund policy

RETURN & REFUND POLICY

Effective Date: April 5, 2026
This policy may be updated or modified at any time without prior notice.

Returns

We offer a 14-day return policy from the date of delivery.

To be eligible for a return, items must be unused, in original condition, with original packaging and proof of purchase.

To initiate a return, please contact us at support@samrond.com. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). Original shipping fees are non-refundable unless the return is due to our error.

Damages and Issues

Please inspect your order upon receipt.

If your item is damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Claims must include clear photos of the product and packaging.

If the issue is confirmed to be our responsibility, we will cover return shipping costs and provide either a replacement or a refund.

Claims submitted after 7 days may be reviewed on a case-by-case basis depending on the circumstances and product condition.

Non-Returnable Items

We do not accept returns for the following items:

  • Used or worn items
  • Sale or clearance items
  • Gift cards
  • Personal care products
  • Custom or personalized items
  • Perishable goods
  • Hazardous materials

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, you must return your original item (if eligible) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may be eligible to request a return within 14 days of delivery, subject to applicable consumer protection laws.

To be eligible, items must be unused, in original condition, and with all original packaging.

Return requests must be approved before being processed.

Return shipping costs are the responsibility of the customer.

Refunds

Approved refunds are processed within 10–15 business days to your original payment method.

Processing time may vary depending on your payment provider.

If more than 15 business days have passed since approval, please contact us.

Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including returns and refunds.

Final Note

By placing an order, you confirm that you have read, understood, and agreed to this policy.