Terms of service
TERMS OF SERVICE
Effective Date: April 5, 2026
This policy may be updated or modified at any time without prior notice.
OVERVIEW
Welcome to Samrond. The terms “we”, “us”, and “our” refer to Samrond. Samrond operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).
Samrond is operated by SAMROND LLC, a registered company in the United States.
Registered Address:
30 N Gould St, Ste N
Sheridan, WY 82801, USA
Our store is powered by Shopify Inc., which enables us to provide our Services globally.
By accessing or using our website or making a purchase, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced herein. If you do not agree, you must not use our Services.
SECTION 1 - ELIGIBILITY AND USE OF SERVICES
By using our Services, you confirm that you are at least the age of majority in your jurisdiction.
You agree not to use our Services for any illegal or unauthorized purpose and not to violate any applicable laws.
You agree not to transmit any viruses, malware, or harmful code.
We reserve the right to refuse service to anyone at any time.
SECTION 2 - ACCOUNT REGISTRATION AND SECURITY
You agree to provide accurate and complete information.
You are responsible for maintaining the confidentiality of your account credentials.
We may suspend or terminate accounts containing false, misleading, or fraudulent information.
SECTION 3 - INFORMATION ACCURACY
We do not guarantee that all information on our website is accurate, complete, or current.
We may update or modify content at any time without obligation to notify users.
SECTION 4 - PRODUCTS AND SERVICES
We strive to display product information as accurately as possible, but we do not guarantee that your device will display colors or details exactly.
Products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.
We work with a network of trusted suppliers and fulfillment partners to source and ship our products.
SECTION 5 - PRICING AND PAYMENT
Prices are subject to change without notice.
Prices may not include taxes, customs duties, or shipping fees unless stated.
You agree to provide valid and up-to-date payment information.
Orders may be canceled if payment is not successfully processed.
SECTION 6 - ORDER ACCEPTANCE
We reserve the right to accept or decline any order.
Orders may be canceled in cases of suspected fraud, pricing errors, or operational limitations.
Orders may not be cancellable once processing has started.
SECTION 7 - SHIPPING AND DELIVERY
We aim to process orders promptly.
We do not guarantee specific delivery dates due to possible delays caused by customs, carrier operations, holidays, or other external factors.
However, we provide tracking updates for every order and keep customers informed throughout the process.
SECTION 8 - RISK OF LOSS
We are responsible for ensuring that orders are properly processed and handed over to the shipping carrier.
Once the order is in transit, we remain committed to supporting our customers. If an item is lost or damaged during shipping, customers must contact us in accordance with our Return & Refund Policy. We will review each case and work toward a fair and appropriate resolution, which may include a replacement, refund, or other solution where applicable.
SECTION 9 - RETURNS AND REFUNDS
All returns and refunds are subject to our Return & Refund Policy.
SECTION 10 - FRAUD PREVENTION
We may request additional verification for security purposes.
We reserve the right to cancel orders suspected of fraud or abuse.
SECTION 11 - CHARGEBACK POLICY
We encourage customers to contact us before opening any payment dispute.
If a dispute is opened, we will provide all relevant order and delivery records to the payment provider.
SECTION 12 - INTELLECTUAL PROPERTY
All content on this website is owned by Samrond or its licensors.
Unauthorized use is strictly prohibited.
SECTION 13 - USER CONDUCT
You agree not to use the Services for any unlawful or harmful activity.
SECTION 14 - THIRD-PARTY SERVICES
We are not responsible for third-party websites or services.
SECTION 15 - DISCLAIMER OF WARRANTIES
Services are provided “as is” and “as available” without warranties of any kind.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, or consequential damages arising from use of our Services or products.
SECTION 17 - INDEMNIFICATION
You agree to hold Samrond harmless from any claims arising from your use of our Services.
SECTION 18 - FORCE MAJEURE
We are not liable for delays caused by events beyond our reasonable control, but we will make reasonable efforts to keep you informed and provide tracking updates.
SECTION 19 - TERMINATION
We may suspend or terminate access to our Services at any time.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws of the State of Wyoming, United States.
The registered business entity is SAMROND LLC, located at 30 N Gould St, Ste N, Sheridan, WY 82801, USA.
SECTION 21 - DISPUTE RESOLUTION
Disputes should first be attempted to be resolved informally.
SECTION 22 - ARBITRATION
Disputes may be resolved through binding arbitration where applicable.
SECTION 23 - CLASS ACTION WAIVER
You agree not to participate in class-action lawsuits.
SECTION 24 - PRIVACY POLICY
Your use of our Services is also governed by our Privacy Policy.
SECTION 25 - GDPR (EU USERS)
EU users may have rights to access, correct, or delete personal data.
SECTION 26 - CCPA (CALIFORNIA USERS)
California users may request access or deletion of their data. We do not sell personal information.
SECTION 27 - COOKIES
We use cookies to improve website performance and user experience.
SECTION 28 - DATA SECURITY
We use reasonable security measures to protect user data.
SECTION 29 - DATA RETENTION
We retain data only as long as necessary for legal and business purposes.
SECTION 30 - INTERNATIONAL USE
Users are responsible for compliance with local laws.
SECTION 31 - EXPORT REGULATIONS
Products may be subject to export restrictions.
SECTION 32 - SEVERABILITY
If any part is invalid, the rest remains valid.
SECTION 33 - WAIVER
Failure to enforce any right does not mean waiver.
SECTION 34 - ENTIRE AGREEMENT
These Terms represent the full agreement between you and Samrond.
SECTION 35 - CHANGES TO TERMS
We may update these Terms at any time. Continued use means acceptance.
SECTION 36 - CONTACT INFORMATION
For questions about these Terms of Service or any related policies, please contact us:
Email: support@samrond.com
Response Time: Within 24 hours
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST / UTC-5)